Refund Policy

14 days on your first purchase

If FalCAD Personal Pro or Team Pro is not right for you, ask for a refund within 14 days of your first payment for that subscription and you get the full amount back, without having to give a reason. The subscription ends when the refund is made.

Renewals and seat changes

Monthly renewals are not refunded. Cancel at any time instead: you keep your plan until the end of the month you paid for, and nothing more is charged. Seats added to Team Pro during your first 14 days are part of the first purchase and are refunded with it.

If you were charged by mistake, for example twice for the same thing or after you cancelled, tell us and we put it right, whenever it happened.

How to ask for a refund

• Email [email protected] from the address you sign in with, or the one on your receipt. Include the receipt or order number if you have it.
• Or contact Paddle, our reseller and Merchant of Record, at paddle.net. Paddle processes every refund.

We reply within two business days. Paddle returns the money to the payment method you used. Depending on your bank, it shows on your statement within 5 to 10 business days.

Cancelling

Cancel under Manage billing on your account page. Your account then returns to the Community plan at the end of the paid period. Your local projects and the export of your cloud projects keep working.

Your legal rights

This policy does not limit any right to a refund or cancellation that consumer law in your country gives you. Questions go to Floyd Guevarra at [email protected].